Privacy Policy


Data protection is of a particularly high priority for the management of the H’Otello Management Service GmbH: All user data are stored and processed by us in strict compliance with the relevant provisions of the Bundesdatenschutzgesetz (BDSG – Federal Data Privacy Act) and the Teledienstdatenschutzgesetzes (TDDSG – Tele Services Data Protection Act). You have the right to demand information on, access to, blocking and deletion of your data at any time and at no charge. We do not pass on your personal data, including your address and email address to any third party without your explicit consent, which may be revoked at any time. Excepted from this are our service partners. In such instances, the scope of the transmitted data shall be restricted to the necessary minimum. We use technical and organisational measures to protect the data which you have provided against accidental or wilful manipulation, loss, destruction or access by unauthorised persons. Payment data are transmitted in encrypted form. (128-bit SSL).


Some webpages use so-called “Cookies”. Cookies do not damage your computer and do not contain any viruses. Cookies serve to make our offers more user-friendly, more effective and more secure. Cookies are small text files which are stored by your browser on your computer. Most Cookies used by us are so-called „Session-Cookies“. At the end of your visit, these Cookies are automatically deleted. These Cookies enable us to recognize your browser if you visit our website again. You may set up your browser to inform you if any Cookies are saved, to allow Cookies only in specific circumstances or to exclude Cookies in some or all cases or activate automatic Cookie deletion when exiting your browser. Deactivating Cookies may limit the functionalities of this webpage.


This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help to analyse how you use the site. The information generated by cookies about your use of the website will generally be transmitted to and stored by Google on servers in the USA. If the “anonymize IP” function is activated on this website, your IP address will first be truncated by Google within member states of the European Union or in other countries that are parties to the Agreement on the European Economic Area. We would like to point out that this website uses Google Analytics with the extension “_anonymizeIp()”. Only in exceptional cases will your full IP address be transmitted to a Google server in the USA and truncated there. Google uses this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and Internet usage for the website operator. Google will not associate the IP address transmitted to us by your browser in the context of Google Analytics with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website. Furthermore, you can refuse to accept collection of the data generated by the cookies concerning your use of the website (incl. your IP address) and their processing of these data by Google by downloading and installing the browser plugin accessible under the following link: Alternatively to the browser plugin or within browsers on mobile devices, the following link can be used to set an opt-out cookie that will prevent recording by Google Analytics within this website in future (this opt-out cookie only works in this browser and for this domain). In doing so, an opt-out cookie will be stored on your device. To delete cookies in this browser, click on the link again. This website also uses Google Analytics reports on demographic characteristics and interests, which store demographic data such as age and gender in a cookie. These data are not attributable to a specific person and can be disabled at any time via the display settings. For more information on Google practices visit


This website utilises so-called social plugins (“plugins”) for the Facebook social networking site, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identified with a Facebook logo or the addendum “Facebook social plugin”. You will find an overview of the Facebook plugins and what they look like here: Facebook Plugin. If you call up a page from our website that includes such a plugin, your browser will build up a direct connection to the servers of Facebook. The content of the plugin is transmitted directly to your browser, which integrates it into the website. When you embed the plugins, Facebook receives the information that your browser has accessed the page of our website, even if you do not have a Facebook account or are not currently logged on to Facebook. This information (including your IP address) is transmitted by your browser directly to a Facebook server in the US, where it is stored. If you are logged on to Facebook, Facebook can assign your visit directly to your Facebook account. If you interact with the plugins, for example by clicking the “Like” button or entering a comment, the corresponding information is also transmitted directly to a Facebook server and is stored there. The information is also posted on Facebook and can be seen by your Facebook friends. Facebook may use this information for the purposes of advertising, market research and personalised design of the Facebook pages. For this purpose, Facebook creates profiles regarding usage, interests and relationships, e.g. to evaluate your use of our website with regard to advertisements displayed to you on Facebook, to inform other Facebook users about your activities on our website and to provide further related services with the use of Facebook. If you do not want Facebook to allocate the collected data via our web site to your Facebook account, you must log out of Facebook before you visit our website. To find out more about the purpose and extent to which Facebook collects, processes and uses these data, your rights and the settings available to protect your privacy, please see the Facebook privacy policy:


This website may use social plugins of Instagram. These features are provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. When you click the Instagram Button while you are logged on to your Instagram account, you can link the contents of our website pages to your Instagram profile. This enables Instagram to assign your visit to our website to your user account. We wish to point out that we as the provider of the website are not informed of the contents of the transmitted data and their use by Instagram. For further information on the Privacy Policy of Instagram, refer to:


Our website uses functionalities of the XING network, provided by XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany. Each time one of our pages containing Xing functionalities is accessed, a connection to Xing servers is established. To our knowledge, no personal data is stored in the process, i.e. IP addresses are not stored and user characteristics are not evaluated.Further information on data protection and the Xing Share-Button can be found in the data protection declaration at


On the website; users are given the opportunity to subscribe to our enterprise’s newsletter. The input mask used for this purpose determines what personal data are transmitted, as well as when the newsletter is ordered from the controller. The enterprise’s newsletter may only be received by the data subject if (1) the data subject has a valid e-mail address and (2) the data subject registers for the newsletter shipping. A confirmation e-mail will be sent to the e-mail address registered by a data subject for the first time for newsletter shipping, for legal reasons, in the double opt-in procedure. This confirmation e-mail is used to prove whether the owner of the e-mail address as the data subject is authorized to receive the newsletter.

During the registration for the newsletter, we also store the IP address of the computer system assigned by the Internet service provider (ISP) and used by the data subject at the time of the registration, as well as the date and time of the registration. The collection of this data is necessary in order to understand the (possible) misuse of the e-mail address of a data subject at a later date, and it therefore serves the aim of the legal protection of the controller.

The personal data collected as part of a registration for the newsletter will only be used to send our newsletter and will not be transmitted to third parties. You may revoke your consent to the storage of your personal data, e-mail address and their processing for the purpose of sending the newsletter, e.g. by clicking on the “Unsubscribe” button in the newsletter.

Inasmuch as a User have booked hotel rooms in this manner, he shall, as a so-called existing customer, automatically receive an e-mail containing an evaluation questionnaire subsequent to a stay in one of our hotels. The User may object to the usage of his e-mail address for the sending of the evaluation e-mail at any time with effect for the future. To this end there is the possibility of de-registering via a separate link directly at the end or by sending an e-mail to


Our website uses functionalities of the XING network, provided by XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany. Each time one of our pages containing Xing functionalities is accessed, a connection to Xing servers is established. To our knowledge, no personal data is stored in the process, i.e. IP addresses are not stored and user characteristics are not evaluated.Further information on data protection and the Xing Share-Button can be found in the data protection declaration at


If you send us queries through the contact form or using live chat, the information provided in the contact form, including your contact information, will be saved by us in order to process the query or for the purpose of subsequent queries. We will not transfer this data without your permission.


The Website may occasionally contain links (interactive pointers) to the internet presentations of third parties, for the contents of which H’Otello is not responsible. H’Otello has no influence whatsoever upon the content and design of the linked external sites or internet presentations which the User accesses via these links. The respective providers are solely responsible for the content and design of said internet presentations as well for the adherence to the stipulations of data protection laws.


The protection of personal data is an important corporate principle at H’Otello. This is achieved, inter alia, by way of training sessions, an external data protection officer and the written subjection of all employees and internal service companies to an obligation to data secrecy and adherence to restrictions under data protection laws. All technical und organisational, physical and logical facilitates and actions in the fields of data protection, IT and information security serve the purpose of affording protection against the damaging, destruction and unauthorised accessing of the stored data and the achieving of the targets of confidentiality, availability and integrity.

For reasons of security the personal data shall be collected using an encrypted “Secure Socket Layer” (SSL-) connection (identifiable at the beginning of the internet address by the letters “https://” in the address bar of the internet browser)


The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfillment of the contract or the initiation of a contract.


You are entitled to demand the disclosure of any stored personal data, its origin and recipient as well as regarding the purpose of its processing free of charge, as well as its rectification, blocking and deletion. For further information on personal data, please contact our data protection officer Manuela Rädler at

Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

H’Otello Management Service GmbH
Karlstrasse 44 A / 80333 München / +49 89 45831- 0  /
Registr. court  /  HRB 230795 /  Value added tax identification no DE 310757345
Managing Director / Sebastian Höcherl / Cristina Höcherl